Shipping & Returns

Shipping

Every scarf is carefully packed by hand and sent from our studio in [Your Country]. We take real care in making sure your order arrives beautifully and safely.
Processing Time

Orders are dispatched within 2–4 working days (excluding weekends and holidays).
As soon as your order ships, you’ll receive a confirmation email.
UK Orders

UK orders are sent via [your postal service].

Estimated delivery time:
2–4 working days after dispatch.
International Orders

Yes — we ship worldwide 🌍

Estimated delivery times:

    Europe: 5–10 working days

    USA & Canada: 7–14 working days

    Rest of World: 7–21 working days

Please note these are estimates. Delivery times can vary depending on your local postal service and customs processing.
Customs & Import Fees

International customers may be charged customs fees, import duties, or local taxes by their country when the parcel arrives.

These charges are set by your local government and are the responsibility of the customer. They are not included in our product or shipping prices.

Unfortunately, we can’t control customs delays, but we’ll always help where we can.
Lost or Delayed Orders

If your order hasn’t arrived within the expected timeframe, please get in touch at [your email] and we’ll look into it for you.

We’re a small independent brand and we genuinely want every customer to have a great experience.

Returns

We hope you absolutely love your scarf — but if something isn’t quite right, we understand.

You may return your item within 14 days of delivery.

To be eligible for a return:

    Item must be unused

    In original condition

    In original packaging

Return shipping costs are the responsibility of the customer unless the item is faulty.

Because of hygiene considerations, we cannot accept returns on scarves that have been worn.
Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please email us within 7 days of delivery with photos and we’ll sort it out as quickly as possible.
Refunds

Once we receive and inspect your return, we’ll process your refund to your original payment method within 5–10 working days.